Signs Your Pump System Needs Service
High-level alarm is sounding
Pump will not run
Pump runs but the level does not drop
Pump runs continuously
Frequent or recurring alarm conditions
Breaker repeatedly trips
Float problems
Control panel problems
Unusual pump operation or noise

Recognize one of these? Call 865-306-8016 or request service.

Septic Pump Service

Septic Pump Not Working?

If you have a septic system with a pump and the alarm is sounding, the tank level isn't dropping, or wastewater isn't being pumped properly, the problem may be the pump, floats, alarm, or controls.

Depending on the type of system, the pump may be referred to as an effluent pump, sewage pump, or grinder pump. Black Rock can diagnose the pumping system and determine what's causing the problem.

  • Septic pump failure
  • Effluent pump failure
  • High-water or high-level alarms
  • Failed or stuck floats
  • Pump control problems
  • Pump replacement
Grinder Pump Service

Residential & Light Commercial Grinder Pumps

Black Rock diagnoses, repairs, replaces, and services grinder pumps for properties that need a lift to reach the sewer line — common on lower-elevation lots. Our work covers the pump itself along with the floats, alarms, and control panel that keep the system running.

  • Pump failure diagnosis and repair
  • Pump replacement
  • High-level alarm troubleshooting
  • Float problems
  • Control panel problems
  • Electrical and control troubleshooting associated with the pumping system
  • Routine inspection and service
Lift Station / Pump Station Service

Commercial & Multi-Family Lift Stations

For commercial properties, property managers, HOAs, and developments, Black Rock services lift stations and pump stations — the larger wastewater pumping equipment serving multiple units or a full site.

  • Pump problems and replacement
  • Float and control problems
  • Alarm conditions
  • Control panel issues
  • System troubleshooting
  • System inspection
  • Preventive maintenance
Preventive Maintenance Programs

Don't Wait for the Alarm.

Recurring inspections can help identify developing problems before they become an emergency failure — and build an ongoing service history for the property.

Scheduled system inspections
Pump condition observations
Float inspection and testing
Alarm testing
Control panel inspection
Equipment identification (make/model)
Service history documentation
Photos and findings documentation
Maintenance recommendations

Program elements are scoped to each property — ask what a maintenance program would look like for yours.

Ask About a Maintenance Program
Property Managers

Managing Multiple Pump Systems?

Black Rock can help organize the service side of wastewater pumping equipment across managed properties — equipment identification, service history, maintenance records, documentation and photos, recurring inspections, and repair recommendations, all through one consistent point of contact.

Discuss a Maintenance Program

Pump down, alarm sounding, or planning ahead?

Emergency service calls and maintenance program inquiries — tell us what's going on.